Terms and Conditions

Exchanges and Refunds

Please be aware we are unable to exchange or refund products unless there is a manufacturing fault. We photograph all our products and try to match colours as closely as possible. Please choose carefully, as we are unable to resell extensions which have been worn or handled due to hygiene issues.

If there is a manufacturing fault we will repair, replace or refund at our discretion. Refunds will only be made to the original credit card.


If you need to cancel your order please phone us immediately on 07 578 5756 or 027 270 8188. Be aware that we are very efficient at packing and despatching orders so do not delay as your order may already have been sent.


We send all our orders by either CourierPost or NZ Couriers. Orders with confirmed payment before 2PM will normally be sent the same day. Delivery is normally next day except for rural addresses.


We accept layby purchases by arrangement on some purchases. These laybys will require a non refundable ten percent deposit and must be completed within six weeks from the date of commencement. Should you choose not to complete your layby purchase we reserve the right to retain ten percent of the full purchase price to cover our costs of storage, documentation and handling. 


After your purchase from kattygurl Hair Extensions, your credit card will show a charge from our company, "More Stuff Ltd' and our merchant provider "Swipe" which will look like this: SHQ*MORESTUFFLTD

Your account will be charged in NZD


Please let us know if you have any questions. Our store is located at:

717 MAnukau Road Royal Oak, Auckland 1023

We are open from 9.30 AM till 5PM on Tuesday till Friday and 9 AM till 4 PM on Saturdays. 

Phone: 09 624 5999

Cell: 027 624 5999

Email: sales@kattygurl.co.nz 

More Stuff Ltd t/a kattygurl Hair Extensions.

New Zealand Owned and Operated

Contact Us

Enter your starting address:
09 624 5999
tel: 027 624 5999